F.A.Q

Frequently Asked Questions:




Q: Why should I book with Princess Parties and Events?

A: We understand that there are many entertainment companies to choose from and we are so happy that you are considering us to help make your celebration magical.  We could list off the things that we do differently than the majority of our competitors but at the end of the day what it really comes down to is that we care very deeply about what we do and want to share that with others.

Q: What are your COVID-19 protocols?

A: We have been able to return to doing parties fairly normally, with a few exceptions. Outdoor events are always preferred when possible but as long as your guest count is manageable and no one is sick or has been recently exposed to any contagious illness, we are happy to entertain indoors. We do not require masks, but are happy to wear a clear plastic face shield and/or entertain from a distance upon request. Our performers are fully vaccinated. Please let us know prior to booking if you plan to have your party indoors so we can make sure we can accommodate your request.


Q: Do I need to pay a deposit to reserve my party?

A: Yes. As is industry standard, a deposit (a little less than 50% of the total) will be required upon booking and goes toward the total price.

Q: Where should I plan on having my party?

A: We bring the party to you! Back yards are the most common places we entertain. If you have booked a venue or plan to be in a public location please make sure that outside entertainment is allowed. While outdoor locations are preferred, in the event of rain we will need to be in a fully covered area or inside.

Q: What do I need to provide at the event?

A: We don't need much! Just an area away from distractions with enough open space for the kids to sit and move around in, plus a chair for the performer. It's usually best to have the kids sit on the floor when possible. If we are outside, blankets are a great option.


Q: Will the character(s) I book look like what is pictured on your website?

A: The costumes pictured on our website are the actual costumes we use at parties.  If something looks different it is because it has been updated since the picture was taken to ensure a quality experience.  Actors may vary but you can see what your performer looks like prior to booking if you'd like.  

Q: How many guests are included in the price and how many guests should I invite?

A: We don't have a guest count maximum, but we encourage guest counts be kept to a reasonable size, both for safety as well as allowing the children the best possible experience with the character. Certain activities (such as face painting and balloon twisting) are guest count dependent.  

Q: Can I customize my party activities?

A: Our standard activities are tried and true, but if you have specific wants and needs please let us know prior to booking and we will do our best to accommodate!


Q: What types of party games do you play?

A: Every group of children is different, so we will "play it by ear" a bit to best entertain your particular guests. Our fairy tale character activities do not require prizes or set up. (There may be some set up required for superheroes and other types of characters, which we will discuss during the planning process.)

Q: Should I have my guests arrive before the performer does?

A:  Yes, it is a good idea to start your party before the performer's scheduled arrival time so everyone will be in attendance for the activities.  

Q: How do I pay for my party?

A: Venmo is our preferred method of payment for booking deposits, but we can also process deposits with a credit card, debit card, or PayPal. Any deposit payments made via a method other than Venmo will include a small calculated fee added to the balance. The remaining balance, which is due the day of the event, can be paid with Venmo or cash. If paying through a business or organization, we can do the full amount with credit/debit, but a small processing fee will apply. We do not accept personal checks.

Q: Should I tip my performer?

A: Gratuity is greatly appreciated!! Our rates do not include performer gratuity, so if you feel your performer did a good job, a tip is a great way to let them know! A standard tip is approximately 20% of the total party price.

Q: What if I need to change the party date/time, cancel, or change the amount of time I have booked?

A: Please find our policy information at the bottom of this page.

A Note About Copyright:

We are pleased to provide character entertainment for you and your guests based on public domain stories and folklore; however, should you have the need for a licensed, copyrighted character at your event, we encourage you to contact the company/copyright holders for that specific character.

Policies:
  • We work on a first come, first served basis when it comes to booking. You are not officially booked on the calendar until we have confirmed availability, the booking deposit has been paid, and contract with your party details has been received.
  • All parties must be booked with a deposit at least 48 hours prior to the event.
  • Party dates/times cannot be held without deposit payment.    
  • A travel fee may apply, depending on the location of your event. 
  • Date/time changes, including postponements, can be made (dependent on availability) as a one time courtesy free of charge, at least 48 hours prior to your event. Your deposit payment will go toward your new date/time. The exception to our 48 hour policy is in the event of the celebrant or a member of the celebrant's household having a contagious illness. 
  • If postponement isn't and option for you and you must cancel your reservation, this must be done at least 48 hours prior to your event. You will receive a 50% refund of the deposit payment. The additional 50% can be used toward virtual services if desired. Cancellations less than 48 hours in advance will forfeit the full deposit payment.
  • Upgrades of party time are subject to availability. It's always best to reserve the amount of time you think you'll need at the time of booking. Day-of upgrades are subject to availability at the rate of $50 per additional 30 minutes per character.
  • Downgrades of party time are subject to a fee and must be done at least 48 hours in advance. 
  • A signed contract will be required upon booking.
  • If your party host feels unsafe at your event they reserve the right to leave and your deposit will be forfeited.